Relevance verified: 08.04.2026
Last reviewed: February 2026
This page sets out the regulatory and legal framework governing the operation of Metaspins. It is provided for the purposes of transparency and regulatory compliance. Users are encouraged to read this page in full prior to registering an account or engaging in any real-money gaming activity on the platform.
1. Operator Details
The online gaming platform available at metaspins-casino-australia.com is owned and operated by Hollycorn N.V., a private limited liability company incorporated and registered under the laws of Curaçao. The company’s registration number is 144525, and its registered address is Wilhelminalaan 13, Willemstad, Curaçao.
All gaming services offered through the Metaspins platform, including but not limited to slot games, live dealer games, table games, and other wagering products, are provided by Hollycorn N.V. in its capacity as the licensed operator.
2. Licence Details
Hollycorn N.V. holds a valid gaming licence issued by the Curaçao Gaming Control Board (GCB), which is the statutory authority responsible for the regulation, supervision, and enforcement of online gaming activities conducted under Curaçao law.
The licence details are as follows:
Licence number: OGL/2023/109/0082
Licence type: Business-to-Consumer (B2C) Online Gaming Licence
Issuing authority: Curaçao Gaming Control Board (GCB)
Regulatory framework: National Ordinance on Offshore Games of Hazard (Landsverordening Buitengaatse Hazardspelen), Curaçao
The licence authorises Hollycorn N.V. to offer real-money online gaming services to eligible users in permitted jurisdictions. The operator is required, as a condition of its licence, to comply with all applicable GCB technical standards, operational rules, and supervisory requirements. The validity of this licence may be independently verified via the official licence registry maintained by the Curaçao Gaming Control Board.
3. Territory of Service and Eligibility
Metaspins accepts registrations from users located in jurisdictions where online gambling is not expressly prohibited by applicable local law. The platform is accessible to residents of Australia, subject to the terms and conditions of use and the restrictions set out on this page.
Users are solely responsible for determining whether accessing and using the Metaspins platform is lawful in their jurisdiction before registering an account. Hollycorn N.V. does not accept registrations from, or provide services to, persons located in jurisdictions where online gaming of the type offered by the platform is unlawful or where the operator does not hold the requisite authorisation to conduct such activities. A comprehensive list of restricted territories is available in the operator’s Terms and Conditions.
4. Age Verification and Minimum Age Requirement
Access to the Metaspins platform is strictly restricted to persons who are 18 years of age or older. This age restriction applies universally across all jurisdictions in which the platform is accessible. In certain jurisdictions, the minimum legal age for participation in online gambling may be higher than 18 years; in such cases, the applicable local legal requirement prevails.
Hollycorn N.V. operates a mandatory age verification procedure as part of its registration and Know Your Customer (KYC) process. No real-money gaming activity is permitted until the user’s age has been verified to the operator’s satisfaction. Persons who are found to be under the minimum age will have their account suspended and any associated funds held pending investigation, in accordance with the operator’s legal obligations.
The Metaspins platform does not direct any marketing communications or promotional content towards minors. Any user who suspects that a minor has gained access to the platform is requested to contact the support team immediately at [email protected].
5. Anti-Money Laundering and Know Your Customer Policy
Hollycorn N.V. is committed to the prevention of money laundering, terrorist financing, and other forms of financial crime. The operator maintains a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) programme in accordance with the Financial Action Task Force (FATF) Recommendations and the applicable regulatory requirements of Curaçao.
5.1 Customer Identification and Verification
All users are required to complete a verification procedure before being permitted to withdraw funds, and may be required to do so at the time of registration or at any point during the account lifecycle at the operator’s discretion. Verification documents typically required include, but are not limited to:
- A valid government-issued photographic identification document (such as a passport, national identity card, or driver’s licence);
- Proof of residential address issued within the preceding three months (such as a utility bill, bank statement, or government correspondence);
- Proof of payment method ownership, where applicable.
5.2 Source of Funds and Enhanced Due Diligence
Where a user’s account activity gives rise to risk indicators or exceeds applicable thresholds, the operator may require the user to provide documentation substantiating the source of funds or source of wealth. Enhanced due diligence measures are applied to higher-risk accounts in accordance with a risk-based approach.
5.3 Transaction Monitoring
The operator conducts ongoing monitoring of user accounts and transactions to detect suspicious activity, unusual patterns, or behaviour inconsistent with a user’s stated profile. Where suspicious activity is identified, the operator reserves the right to suspend account activity, withhold funds, and make reports to the relevant authorities as required by applicable law.
5.4 Record Keeping
The operator retains KYC documentation and transaction records for a minimum period of five years in accordance with applicable anti-money laundering legislation.
6. Data Protection and Privacy
Hollycorn N.V. collects, processes, and retains personal data in connection with the operation of the Metaspins platform. The operator is committed to handling personal data responsibly, securely, and in compliance with applicable data protection legislation.
6.1 Data Collection
Personal data is collected for the purposes of account registration and verification, processing of transactions, provision of customer support, compliance with legal and regulatory obligations, and fraud prevention. The categories of data collected include identifying information, contact details, financial information, and account activity data.
6.2 Data Security
The operator implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to, Secure Socket Layer (SSL) encryption for data in transit, access controls and authentication protocols, and regular security assessments.
6.3 Data Retention
Personal data is retained for no longer than is necessary for the purposes for which it was collected, subject to any overriding legal or regulatory obligations requiring longer retention periods. Users may request access to, or deletion of, their personal data by contacting the operator’s data protection team, subject to applicable exceptions.
6.4 Third-Party Disclosure
The operator does not sell or rent personal data to third parties. Data may be shared with trusted third-party service providers engaged to support the operation of the platform, where such providers are contractually bound to process data only in accordance with the operator’s instructions and applicable law. Data may also be disclosed to regulatory authorities or law enforcement agencies where required by law.
Full details of the operator’s data handling practices are set out in the Metaspins Privacy Policy, which forms part of the platform’s terms of use.
7. Responsible Gambling
Hollycorn N.V. acknowledges that gambling carries inherent risks and is committed to promoting safe, responsible, and informed gambling behaviour among its users. The operator provides a range of tools and resources to assist users in managing their gambling activity.
7.1 Self-Assessment
Users are encouraged to regularly assess their gambling behaviour and to consider whether it remains within their intended limits. Self-assessment questionnaires are available through the Responsible Gambling section of the platform.
7.2 Player Protection Tools
The following controls are available to all registered users and may be activated through account settings or by contacting the customer support team:
Deposit limits: Users may set daily, weekly, or monthly limits on the amount they deposit into their account. Limits take effect immediately and may only be increased after a cooling-off period.
Loss limits: Users may set limits on the amount they are prepared to lose within a defined period.
Session limits: Users may restrict the duration of individual gaming sessions.
Reality checks: Users may activate periodic notifications reminding them of the time elapsed during a gaming session.
Self-exclusion: Users may request voluntary self-exclusion for a defined minimum period or on a permanent basis. During a period of self-exclusion, the user’s account will be suspended and the user will be prevented from registering a new account. Self-exclusion requests are processed promptly and the operator will take reasonable steps to ensure that marketing communications are not directed to self-excluded users.
Cool-off periods: Users may request a temporary suspension of their account for a short defined period.
7.3 Access to Support Services
Users who believe they may be experiencing difficulties related to gambling are encouraged to seek independent assistance. Support resources available in Australia include:
Gambling Help Online: gamblinghelponline.org.au (1800 858 858, available 24 hours a day, 7 days a week)
Lifeline Australia: lifeline.org.au (13 11 14)
Beyond Blue: beyondblue.org.au (1300 22 4636)
Metaspins does not provide clinical or therapeutic support and users with gambling-related difficulties are strongly encouraged to contact qualified support services.
7.4 Minor Protection
The operator actively takes steps to prevent access to the platform by minors, including mandatory age verification and the use of age-gating controls. Parents and guardians are advised to make use of parental control software to prevent minors from accessing online gambling services.
8. Dispute Resolution
8.1 Internal Complaints Procedure
Users who wish to raise a complaint in relation to the Metaspins platform should, in the first instance, contact the customer support team by email at [email protected], setting out the nature of the complaint in reasonable detail. The operator will acknowledge all complaints within 48 hours and will use reasonable endeavours to provide a substantive response within 14 calendar days of receipt.
8.2 Escalation
In the event that a complaint cannot be resolved to the satisfaction of the user through the internal complaints procedure, the user may escalate the matter to an alternative dispute resolution (ADR) body. The operator engages an independent dispute resolution service, details of which are available upon request from the customer support team. The ADR process is available to users free of charge.
8.3 Regulatory Complaints
Users who consider that the operator is in breach of its regulatory obligations may also submit a complaint directly to the Curaçao Gaming Control Board, which retains jurisdiction to investigate complaints against licensed operators. Contact details for the GCB are available on the official Curaçao GCB website.
8.4 Governing Law
The relationship between Hollycorn N.V. and its users is governed by the laws of Curaçao, subject to any mandatory consumer protection provisions applicable in the user’s jurisdiction of residence that cannot lawfully be excluded.
9. Disclaimer
The information provided on this page is intended for general informational purposes and reflects the operator’s regulatory status as at the date of last review stated above. Regulatory details, including licence conditions, may be subject to change. Users are encouraged to verify current regulatory information directly with the Curaçao Gaming Control Board. Nothing on this page constitutes legal advice and users seeking advice on their specific legal circumstances should consult a qualified legal practitioner.